Moving to the Cloud.

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Stepping Up to the Sales Cloud

A modern customer relationship management (CRM) or salesforce automation solution (SFA) is an ideal way for businesses to grow their sales practices. These systems:

  • Capture details of customer conversations
  • Provide metrics
  • Track the status of the sales process
  • Effortlessly track history and tasks within the sales organization

Why go one step further and move to the cloud? Salesforce.com’s Sales Cloud provides a hardware-agnostic and modern CRM system that evolves with your company. Cloud applications are updated by the vendor several times a year. You simply get the newest revisions when they’re ready. Your organization can also reduce IT costs by eliminating internal software and hardware upgrades.

Arcsona excels at software-as-a service implementations. We work with you to define and implement the processes that fit your business. You can transform your sales process by taking advantage of solutions that offer mobile access to Sales Cloud, a single customer profile that can be shared company-wide and integration of business systems, email and marketing.

Whether you’re looking to boost sales productivity through social selling, move to a team-selling sales model or capitalize on real-time analysis of your sales forecast, Arcsona can help you reach your goals.


Multiple Customer Support Channels

Recent technologies, especially, social media, have changed the ways customers interact with content and make purchases. Whether through mobile devices, the web, email, chat, phone, IM, text or social media, your service agents need to be able to monitor and respond to it all.

The ideal solution helps your customers find answers on their own by relying on community knowledge cultivated by your company’s product development and support teams. Arcsona’s team offers a best-in-class implementation experience for your customer service solution. We’ve successfully deployed complex service-cloud solutions that incorporate real-time integrations with your business systems.

Take your customer service and agent productivity to the next level by providing your support team with the information it needs to provide first-call resolution and outstanding customer service across every channel