Arcsona's People.

Experienced. Flexible. Responsive. Arcsona brings best practices and entrepreneurial drive to every project.

Our Team

Our teams are knowledgeable and experienced in industry standards and best practices. They have broad experience in varied industries and systems, and deep knowledge of business processes involved in Testing, Analytics, and CRM.

With experienced professionals on our team, Arcsona can be flexible in the staffing arrangement: We can be successful onsite, offsite, or nearshore and can suit the needs and budgets of our partners and end customers.

Project Teams

Whether leading a project or working with implementation partners, Arcsona has the resources to staff an entire project, including skilled managers, experienced business analysts, technical architects, for our three main areas of focus: CRM, Analytics, and Testing.

Program Management

Large-scale IT endeavors in the newest technologies promise great benefits, but require skilled leadership to ensure success. Arcsona program managers drive the strategic decisions that lead to properly executed projects that are delivered on time and on budget.

Our Leaders have both Big-5 consulting and entrepreneurial backgrounds, with decades of experience in traditional Waterfall, Agile and Scaled Agile methodologies. This mix that is critical in today’s environment where SaaS implementations must be integrated with older established systems that may not lend themselves to a pure Agile methodology.


For clients who need to add crucial resources to their CRM implementation or testing team, Arcsona can help complete the roster. We provide experienced and highly competent project managers who can lead large teams, as well as architects, business analysts, testing specialists and developers.

Nearshore Operations

Arcsona draws from a large pool of technical talent, including architects, developers, database administrators and test automation specialists, located at our nearshore technical operations center in Mexico.

Our projects are typically led by U.S.-based consultants who work on-site with clients. By adding lower-cost nearshore resources, we can provide a blended rate that rivals many offshore organizations, while also providing high-quality delivery.

These employees can travel freely to and from the United States for client engagements, or work remotely in Mexico. Because our Mexico-based consultants work in the same time zone as many of our clients, project teams are able to resolve issues and questions quickly and effectively.


Meet our Leaders

Arcsona’s leadership team comprises senior executives from the Big 5 consulting firms and industry who are committed to delivering high-quality, high-value solutions. We are experienced in every phase of the software development lifecycle—from project initiation through post-production support and maintenance.

During the past two decades, we have worked together across a range of industries to build global, award-winning consulting teams that have reshaped the way solutions such as SugarCRM, Salesforce, Oracle and SAP have been implemented and verified.

Stephan Thomsen

President, Co-Founder

President, Co-Founder. Stephan Thomsen brings nearly 20 years of experience in building and leading teams and in implementing CRM and ERP systems to Arcsona. A certified Scrum Master and adept at a variety of methodologies, Stephan oversees internal operations and works closely with clients to successfully deploy SugarCRM and Salesforce using Arcsona’s proprietary technology. He is experienced in working with large and small organizations across a range of industries and in multicultural environments.

Prior to co-founding Arcsona, Stephan was general manager at Attributor Corporation, where he led marketing, services and sales operations and also implemented Salesforce. Previously, he served as chief operating officer of the Software Testing Division at Hexaware. Stephan managed a global consulting team of more than 500 people, and led technical and human resources functions with responsibility for strategy, product management, sales and financial controls. He came to Hexaware through the acquisition of FocusFrame, where he was an investor and COO. He was instrumental in taking FocusFrame from a start-up to a $30 million software quality-assurance business with multinational operations. Before that, Stephan was a director of professional services and account management at 2Roam. He was also a consulting manager at both Nextera Interactive and Ernst & Young where he built the firms’ CRM practices.

He holds a bachelor’s degree in computer science and mathematics from Colgate University and a master of business administration degree in marketing and finance from the Haas School of Business at the University of California, Berkeley.

Vaughn Paladin

CEO, Co-Founder

CEO, Co-Founder. Vaughn Paladin is a career CRM consultant with nearly two decades leading teams in complex enterprise implementations of SugarCRM, Salesforce and other similar systems. His experiences encompass strategic development, global-partner integrations, leadership of global cross-functional teams and change management. Most recently, he guided a Fortune 500 company through a complex migration from Siebel to Salesforce that involved the integration of numerous third-party applications into the client’s Salesforce ecosystem. He focuses on business development, sales, and program and project management for Arcsona

Before co-founding Arcsona, Vaughn was co-founder, CEO and engagement director at FocusFrame, established in 2000 and later acquired by Hexaware. At FocusFrame, he helped developed a proprietary testing application that was sold to SAP and became part of its TAO automated testing solution. Mr. Paladin also oversaw numerous client engagements. These included leading a team responsible for quality control and functional and performance testing for a custom CRM and loan-entry system implementation for a large interstate bank. He was also lead integrator on a Deloitte Consulting engagement where he oversaw quality-assurance activities related to a Siebel implementation for a leading satellite TV company’s CRM and order- management needs. Prior to FocusFrame, Vaughn was a senior manager with Ernst & Young, where he implemented CRM systems for various clients, including one of the first Internet-based CRM deployments for a global fabless semiconductor.

He has a bachelor’s degree in English and a master of business administration degree in general management from Washington University.