Arcsona helps deliver successful CRM implementations for organizations ranging from start-ups to Fortune 50 companies and across a range of industries. Depending upon a client’s need, we can complete a project in as little as six weeks or deliver a multi-year program involving a series of releases.

We provide client and partners with project leadership, business analysis, technical design and development expertise, and quality assurance across multiple products, including SugarCRM and Salesforce, including Portals (both Customer and Partner) and Salesforce Communities. Depending upon clients’ needs, Arcsona implements cloud technologies such as SugarCRM using Waterfall, Agile or Scaled Agile methods. In smaller organizations where SugarCRM is typically not integrated with legacy environments, a pure Agile methodology may work best.

Larger organizations that want to implement Agile and Lean methods for delivering new systems, but have complex implementations of on-premise systems, may require an approach based on the Scaled Agile Framework®. This blend helps clients harness the flexibility of Agile while recognizing the deployment constraints and importance of governance within large organizations.

With either Agile or Scaled Agile methods, Arcsona brings technical knowledge and domain expertise in multiple applications and their underlying business processes to help customers innovate across their customer-facing processes. These capabilities, along with our broad-based quality practice, ensure that deployments minimize defects and deliver as promised.