Partnerships of success
Zoom
Arcsona, a Zoom Partner, was founded in 2011 and is headquartered in Silicon Valley. Modeled after Big 5 consultancies, we provide cost-effective, nearshore delivery teams based in the US, Mexico, Uruguay, and Brazil.
We specialize in complex CX installations, helping clients create seamless, user-friendly solutions. Our agile and comprehensive continuous delivery enhances governance, AI assessment, readiness, and strategy and roadmap development. With decades of experience and over 200 CX projects delivered to both multinational and startup clients, our management team has led multi-thousand-seat Salesforce and other implementations for Fortune 500 companies across various verticals.
We understand business, not just business systems, and we take a refreshingly real and empathetic approach.”
Zoom CX: The Future of Customer Experience
Zoom’s Customer Experience (CX) platform revolutionizes how businesses interact with customers by offering personalized, real-time support, ensuring a seamless and efficient experience. The platform leverages cutting-edge technology to deliver tailored solutions, fostering stronger customer relationships and driving business growth. Scalable Customer Communications with Zoom
Contact Center
Zoom Contact Center is an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience.
An integrated contact center experience helps organizations remove the barriers that lead teams to work in silos and instead, increases employee collaboration and productivity. Even better, this integration lessens the burden for IT teams by deploying the same Zoom application.
With Zoom Contact Center, businesses uncover new efficiencies through myriad benefits, including scalable features, innovative functions, intuitive dashboards, and remote-friendly software.
- Simple agent and supervisor experiences
- Built for flexibility and aligning to any organization
- Integrate Zoom Contact Center into existing experiences
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